WRONG-ITEM BILLING: COUNTER CARD

Before the customer pays:

1. SCAN — Scan the physical pack.
2. LOOK — Check the selected item line.
3. SAY — Say the item, pack and unit aloud.
4. COUNT — Match the bill quantity to the goods handed over.
5. PRICE — Confirm the price for this exact pack.
6. COLLECT — Take payment only after the line is correct.

If something does not match: pause, keep the original bill reference, and ask the counter lead or owner whether the real event needs a correction, return or exchange.

Stock Register records the item and quantity your team saves. Your team still checks the physical pack and decides the correction.